Complaints and Reports

If you have encountered a disservice, if you wish to send us a report or a complaint, you can fill out the form below.

With a view to continually improving its services, Certiquality has in fact adopted a complaints management system that provides for the collection of all reports submitted by email (reclami@certiquality.it), fax (0286465295) or by filling out the form below. In addition to the response to the individual complaint, a periodic analysis of the situations recorded is carried out, evaluating the causes and verifying the effectiveness of the solutions adopted.

If, on the other hand, you have a simple report or suggestion regarding the products and services offered by Certiquality to improve our work, please fill out this form.

We inform you that the personal data requested below will be used for the sole purpose of managing the report you have formulated. The provision is necessary and in its absence we will not be able to follow up on your report. The complete information on the processing of personal data is available at the following link: www.certiquality.it/privacy

We inform you that, according to the provisions of paragraph 9.4.8 of the UNI CEI EN ISO / IEC 17021: 2015 accreditation standard, mandatory for each certification body, Certiquality is required to inform the Customer of the report.

The report will be handled without reference to your name, unless your explicit consent follows.