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ISO/IEC 20000

IT Service Management Systems

Our Services

ISO 20000 certification makes it possible for organisations to benchmark their ability to meet service requirements, their service level assessments and their performance assessments.
Through the model offered by the IT service management system, an organisation defines and outlines what actions it should be undertaking in order to provide high-quality-level IT support and services to. its customers, whether they be internal or external to the organisation.
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Framework

In every organisation, the supply of services is becoming more and more dependent on Information Technology (IT) systems. The modalities of IT service management are gaining increasing value and relevance at the heart of every company. The adoption of an IT service management system that conforms to the ISO 20000 standard has now become a fundamental and recognised pre-requisite to the elaboration of customer-focused business processes which aim to achieve and guarantee the reliability of the services provided.

Recipients

Any organisation which provides Information and Communication Technology (ICT) services

Your Benefits

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Medium to long-term service cost reductions.
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The alignment of IT services with business strategies.
The creation of a benchmarking system to compare best practices.
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Achieving consistent and efficient services to enhance a competitive advantage.
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Improve the organisation of ICT support and services.

The Certification Process

  • application for certification;
  • acceptance of Certiquality’s offer;
  • performance of a preliminary audit (optional);
  • performance of a certification audit (in two stages);
  • management of any identified deficiencies;
  • deliberation by the Certiquality Technical Commission;
  • surveillance audits.